• Upgrading SAV - my notes for ensuring a successful upgrade of SAV
• Download page for Symantec Products
• Support for SAV (Knowledge Base)
• Licencing Portal - create license files, renew, etc
• Put SAV version & definition information on the desktop wallpaper using bginfo from Sysinternals
• http://forum.sysinternals.com/forum_posts.asp?TID=220&KW=symantec
• KB links in this format - http://entsupport.symantec.com/docs/n2005081115551448

Web Resources:

• Best practices for managing laptop and mobile clients with Symantec AntiVirus Corporate Edition (Document ID: 2002103016494648) - Create a new client group for laptops, making them "sometimes managed" clients. Use the "Continuous LiveUpdate" option which will automatically update if definitions are out of date.
• Preventing Symantec AntiVirus 10.0 from scanning the Microsoft Exchange directory structure - all the files to exclude on an Exchange Server running Symantec Corporate Antivirus (SAV). There are files that need to be excluded in both scheduled scans and the automatic file protection features. This document lists the exclusions that relate to Exchange and Symantec Hosted Mail Security.
• Changing a Symantec AntiVirus 8.x or 9.x client installation from unmanaged to managed
• Changing a Symantec AntiVirus client from managed to unmanaged
• Symantec AntiVirus Corporate Edition shield icon does not appear in the system tray
• Symantec System Center displays old definition dates on clients after running LiveUpdate
• Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x
• An "Open Call" article from Novell's website - Pushing out Symantec AntiVirus Corporate Edition 10.0 - is targetted at SAV CE, but has some info that would be handy when thinking about pushing out SAV.
• Interpreting the log files for Symantec AntiVirus Corporate Edition (Document ID 2002111911231448) - how to interpret the text log files that are stored on the C: drive of a PC running the SAV client. Useful if you cannot connect to the PC from SSC, or if the PC locks up when you try to view the logs from SAV.
• Changing the password to uninstall Symantec AntiVirus Corporate Edition clients (Document ID: 2003022010143248)
• Windows XP or Windows Server 2003 Firewall Prevents Remote Installation (Document ID: 2004070817071248) - 
• Symantec AntiVirus managed clients do not appear in Symantec System Center (Document ID: 2005090810290448) - troubleshooting communication issues between the SSC and clients, if they don't show up in the list of managed computers. Things like SSL certificates on the server and client, firewall blocking the ports, etc.
• Ports used for communication in Symantec AntiVirus 10.x and Symantec Client Security 3.x (Document ID: 2005033011582148)
  • Deploying Windows Firewall Settings for Windows XP SP2

Common Errors:

The add-in 'C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece.dll' could not be installed or loaded.

This may happen after upgrading SAV. Close Outlook, delete "C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\extend.dat", then open Outlook again. (more info)