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Error 0×85010004 in Windows Mobile 6.1 connecting to Exchange 2003 SP2 on SBS 2003

I was setting up ActiveSync on Windows Mobile 6.1 connecting to Exchange 2003 SP2 on SBS 2003. I got the following message on the phone:

Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support code: 0×85010004.

Here are things to try. Source: http://davidschrag.com/schlog/245/troubleshooting-0x85010004-for-exchange-2003-and-windows-mobile-5

Step one

Please install the hotfix below to see if it helps:

Step two

This issue can be caused if you have a Firewall and not allowed a rule on the Firewall for Microsoft-Server-ActiveSync. So I would like to check if you have run the CEICW Wizard. Please open Server Management console, navigate to ‘To Do List’ and click ‘Connect to the internet’ in the right panel. The wizard can help us configure the networking settings for a SBS server. It automatically creates the ISA rules for internet access and site publishing. It’s strongly recommended to use the wizard to configure the SBS server.

More info:

Step three:

Please checked the properties of Microsoft-Server-ActiveSync, is the Directory Security properties for IP Address and Domain Name Restrictions configured as ” DENIED ACCESS”? To check it:

  1. Open IIS.
  2. Expand Web Sites -> Default Web Site.
  3. Open the Properties page of Microsoft-Server-ActiveSync.
  4. In Directory Security tab, click Edit under “IP address and domain name restrictions”.
  5. Make sure that you configured as Granted access.

Step four:

Please check the following IIS settings:

For Exchange/Exchange-oma virtual directory:

  1. Open IIS Manager
  2. Open properties of virtual directory Exchange/Exchange-oma
  3. Select Directory Security tab
  4. Select Edit in Authentication and access control box. Make sure the authentication setting as below:

Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication
Disabled anonymous access

For OMA virtual directory and Microsoft-Server-ActiveSync virtual directory:

  1. Open IIS Manager
  2. Open properties of OMA virtual directory and Microsoft-Server-ActiveSync virtual directory respectively.
  3. Select Directory Security tab
  4. Select Edit in Authentication and access control box. Make sure the authentication setting as below:

Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication
Check Basic authentication