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HP – Install an EIO hard disk

I got the following error when trying to print to an HP Color LaserJet 2500:

job storage status page
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk

I tried to auto-load the tray and memory configuration by clicking the update button in device settings, and it reported a communications error. I found a recommendation in the HP forums to go back to the PCL5 driver.

On other HP models, this may be related to the “mopier” feature.  Go to Printer settings >> Device Settings, and set “Mopier Mode” to Disabled. Also set “Printer Hard Disk” to Disabled, if you don’t have an EIO hard disk installed in the printer. These options weren’t available on the 2500.

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